Refund Policy
We want every customer to feel confident when choosing EDS Tax & Business Solutions. This policy explains when refunds apply and how they are processed.
Last updated: July 8, 2026
1. Eligibility
A full refund of professional fees is available if we have not yet started work on your service request.
Once work has begun — documents reviewed, applications drafted or portals accessed — the fee becomes non-refundable, since expert time has already been spent on your case.
2. Government & Third-Party Fees
Government fees, portal charges, insurance premiums, and any payment made on your behalf to third parties are strictly non-refundable once paid.
3. Service Delays
If a delay is caused by us (and not by pending documents from your side or by the government portal), you may request a partial refund which will be reviewed on a case-by-case basis.
4. How to Request a Refund
Email digitalstoreankita@gmail.com with your name, service booked, date of payment and reason for refund. Approved refunds are processed to the original payment method within 7–10 working days.
5. Cancellations
You can cancel any service before work starts by messaging us on WhatsApp. Cancellations after work has begun are handled under the eligibility clause above.