Refund Policy

We are committed to delivering the promised document or completing the agreed service within the delivery timeline communicated to you when you purchase.

If EDS does not deliver the promised document or complete the agreed service within that stated timeline for reasons within EDS's control, you are eligible to request a refund for the affected service. The amount will be assessed fairly against the service provided, payments made, any external payments already made, and applicable requirements. We will not deduct arbitrary charges or apply undisclosed conditions.

Where a refund is due, it may cover the amount paid for the affected service, including the EDS service fee. Any government, statutory or third-party charges collected as part of your order will also be refunded where applicable.

If a government department or third party has already received a fee and that fee is legally or practically non-refundable, we will explain this clearly. We cannot promise reimbursement of an external amount that EDS cannot recover or is not required to reimburse. A refund may therefore be full or partial depending on the service delivered, external payments and applicable requirements.

The applicable delivery timeline is the estimate communicated for your selected service at the time of purchase. If we anticipate a delay, we will inform you and provide an update. If we cannot fulfil our commitment within that timeline for reasons within EDS's control, you may request a refund.

Delays involving government authorities, third-party providers, incomplete or incorrect information, missing documents, or circumstances beyond our reasonable control will be reviewed fairly and explained to you. These circumstances do not remove any refund or other remedy that may be required by applicable law.

Please provide accurate information and all required documents promptly. If missing information or a delay on your part affects delivery, we will communicate the revised timeline and any applicable refund options clearly.

Contact our support team at digitalstoreankita@gmail.com. Please include your order number, selected service, payment details sufficient to identify the transaction, and a brief explanation of your request.

We will review refund requests promptly. Approved refunds are returned to the original payment method wherever possible, subject to payment-provider procedures and applicable requirements. After approval, we will communicate the expected processing timeline.

For your security, do not email passwords, full card details, UPI PINs, or other sensitive authentication information.

If you need help with a refund request or an approved refund that is still pending, email digitalstoreankita@gmail.com and include your order number so we can identify your request.